Need Help?

Our product experts are here to help when you have technical issues. Simply click on Live Support Chat to get started. You can also access a full library of materials on our products, services and solutions.

Technical Support

Get in touch with our support organization through live chat, the fastest way to problem resolution! Rest assured, phone support has not gone away. There will be times when a live call will be necessary, and will still be available if required. However, chat or email is the first step to initiate support.

Get Started Using Live Support Chat

Simply click on "Chat with us" on the lower right corner of this page.

AccessData Support Portal

You can access the Knowledge Base, Discussion Boards, and more through the AccessData Support Portal.

We Are Here For Your Success

Rest assured, when you contact AD Support, we will go the extra mile, ensuring your issue is resolved quickly and professionally.

Our Support team has a 98% satisfaction rating, striving to make sure every support experience ends with your success.

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Email Support

Support Hours:
MST: Monday - Friday 7:00 am – 6:00 pm except corporate holidays
CET: Monday - Friday 09:00 – 18:00 except corporate holidays (multilingual)

We now have emergency email support on weekends. Saturday and Sunday 8:00 am – 6:00 pm MST

Live Support Chat

7:00 am – 5:00 pm MST
09:00 – 18:00 CET


North America: (800) 574-5199 or Live chat with us by clicking on "Chat with us" on the lower right corner of this page.

International: +44(0)20 3744 9409

Why Get Trained?

Whether you need individual training, group sessions and content, or a custom program designed around the specific needs of your organization, AccessData puts the experience and expertise of veteran training professionals in your hands.